Unfortunately , we are not responsible for lost or stolen items. Once the order is turned into USPS, it is now under their care. You’ll be required to submit a claim directly with USPS and follow their guidelines.

**For a lost package, you can call USPS (1-800-275-8777) with your tracking number and they will help you locate it. If unable to find your package, you’ll need to fill out a Lost Package Report with USPS.​

If a package is damaged, please contact our customer service team at sofoxyshop@gmail.com within 48 hours of receipt. Please make sure to provide pictures of the damaged item, shipping package and label together in your email so that we may resolve the issue.

Unfortunately, we will not be able to take responsibility for shipping costs due to an incorrect/ incomplete address or change of address after order. New product can be re-shipped however regular product and shipping costs will be applied. You are able to contact USPS to request a package re-route.

Return & Exchange Policy

If you are unsatisfied with our products, please return your product within 7 days of receiving your package. Refunds will only be provided when deemed appropriate. We monitor return activity for abuse and reserve the right to limit returns or exchanges. Please note: All promotional sales are final. For further information please contact our Customer Service department available Monday- Friday from 10 am-5pm.